How to make a return in Ann Chery?
When buying an item, the last thing that comes to our mind is the fact of having to return it. Whether the product malfunctions or in the case of Ann Chery's shapewear, the garment is too small or too large, it’s always good to know all the details regarding this process only if you really needreturn the item.
All of the latex girdlesfound inside the catalogue can be returned to the seller in case of manufacturing flaws or when the company sends you an incorrect size, but when it's a mistake from the clientyou must follow another procedure.
According to the company's policy, exchanges can't be made. Netheverless, the store can receive the product and give you a full money fund, so you can make a new order with the model that fits your needs.
You have 30 days from the moment the product reaches your hands to return it, and the garment must be unworn, odorless, with all tags attached and in its original package.
All items come with a prepaid label with full validity in the United States, allowing the customer to go to the shipping company and return the item at no additional cost. In the case of international charges, the customer must go totheir preferred mail companyand pay for the garment's transportation.
As soon as the product arrives the warehouse, it will go through a quality control process to assure that all the above points have been respected before making any refund.
After the refund has been approved it will take 3-5 days for the store to return the money, but the cost of shipping will not be refunded.
If you have any problems or questions you can communicate via chat on the right side of Ann Chery's webpage, where you will be attended by one of the agents from the customer service department, and will be guided step by step through the process of returns, sizes, models and the best garment that works for you, even if you want to make a purchase outside the United States.